How to Fix QuickBooks Error 1328?

You might have encountered QuickBooks Error 1328 when you are facing problems, installing,
or uninstalling QuickBooks Desktop Application. This is one of the most common errors
encountered by the users in QuickBooks because there are several reasons that trigger this
error in the application. And if you know the correct troubleshooting technique then the
troubleshooting task in QuickBooks is not a difficult task. In this article, we have discussed
how to fix QuickBooks Error 1328. And to know more about the QuickBooks errors then go to
the QuickBooks Support.

Causes of QuickBooks Update Error 1328

It might be irritating when this error happens, as the error does not provide users with any
clear description of what exactly happened. The user only gets an error message window with
a description “Error 1328.Error updating file C:\Config.Msi\PT62C7.tmp. System
error-1072807676” on the screen with options to Abort, Retry and Ignore and the error
message window pops up again when any given option is selected. The screenshot of the error
is given below:

You can notice a different file name in the description of this error as it shows the file name
that is causing the error in the application. QuickBooks encounters 1328 error in the following
scenarios:

• First and the primary reason for getting 1328 update error is using a license number that is not compatible with the version of QuickBooks you are installing on Windows.
• In case some of the important Windows system files are infected with viruses and malwares.
• If the software setup files you are using for the installation is not downloaded completely or is corrupt.
• Sudden system failure or if Windows is not shut down properly.

Steps to Resolve QuickBooks Desktop Error 1328:

Step 1: Perform Windows Update

Updating your Windows to the latest update available will also update Windows components
that QuickBooks require to function correctly like MSXML, Microsoft .Net Framework, and
C++.

• Press the Windows key on your keyboard and in the Search Programs and Files

search box type Windows Update.

• Click the Windows Update icon at the top of the list.
• Click Check for Updates and once the Windows has finished downloading the updates,

click Install Updates.

• Restart your computer and try installing or updating QuickBooks to see if the error is resolved.

Step 2: Rename Hidden System File Config.msi

• Press the Windows key on your keyboard and click Computer from the left side of the

programs list.

• From the left side panel click Local Disk (C:).
• Click Organize from the top and select Folder and Search Options.
• Under the View tab, unmark the Hide Protected Operating System Files
• Click Apply and then OK.
• Now in the search bar located at the top right of the window type and search for

Config.msi file.

• Right-click Config.msi file and select Rename.
• Add .OLD at the end of the file name, e.g. (Config.msi.OLD).
• Restart your Windows and try to use QuickBooks once again to verify QuickBooks Error 1328 is resolved.

Step 3: Download and Use QB Install Diagnostic Tool

Utilizing QB Install Tool will automatically resolve any issues with Windows components like
MSMXL, .Net Framework and C++ that causes this 1328-update error in QuickBooks.

1. Click the link and download QB Ins tall Diagnostic Tool.
2. Once the download is completed, exit other applications are running on Windows.
3. Click the setup file from the Downloads of your computer.
4. Hit Yes on the EULA Agreement
5. Click Proceed on the QuickBooks Desktop Install Diagnostic Tool window.
6. Wait until the tool updates all the Microsoft components, once the update is completed,

restart your Windows and try using QuickBooks once again.

Step 4: Rename the Folders where QB is Installed

If any corrupt file or folder in the QuickBooks installation directory causes this error, then
renaming the folder will prevent QuickBooks to use that particular folder and files in it. QB
will then create new folders and files for use that will eventually resolve QuickBooks Desktop
Error 1328.

• Follow the steps mentioned in this article to Display Hidden QuickBooks Files.
• Now from Windows file explorer navigate to the location where QuickBooks folders are located on your C drive.
• Right-click every QuickBooks folder and select Rename.
• Add .OLD at the end of the folder name and try using QuickBooks Desktop application.

Step 5: Perform a Clean Installation of QuickBooks Desktop on Windows

If none of the troubleshooting works for you then reinstalling QuickBooks Desktop app will
resolve QuickBooks Update Error 1328. Follow the steps below to perform a clean installation
of QuickBooks:

1. Press the Windows + R key together on your keyboard to open the Run Window.
2. Enter the command Control Panel in the search bar of the Run Window.
3. Now under Programs and Features list look for QuickBooks and click Uninstall/Change.
4. Follow the on-screen instructions to complete the uninstallation process.
5. Download QuickBooks Clean Install Tool.
6. Open QuickBooks Clean Install Tool and click I Accept on the license agreement page.
7. Now follow the on-screen instructions to perform a clean installation of QuickBooks on your Desktop.
8. For detailed instructions follow our article in QuickBooks Clean Install Tool.

Sometimes you might face issues following the troubleshooting steps mentioned in this article,
as you might need to make changes to the Windows settings, in such situations we suggest you
call QuickBooks Phone Number for quick assistance from expert QuickBooks Desktop
support representatives to resolve QuickBooks Error 1328.